Terms & Conditions

Last updated: 31 October 2026

1. About these terms

These Terms & Conditions apply to everyone who uses uaefurnituredonation.com (the “website”) or books a free donation pickup with UAE Furniture Donation (“we”, “us”, “our”). By using the website, contacting us, or booking a pickup, you (“you”, “the donor”) agree to these terms. If you do not agree, please do not use the service.

2. Our service

We collect used furniture, appliances, electronics and household items from homes and offices in the United Arab Emirates, free of charge. Usable items are passed on to people who need them; items that cannot be reused are recycled or disposed of responsibly wherever possible.

We are a donation pickup service. We are not a registered charity, and we do not collect money or financial donations of any kind.

3. No fees

Our pickup is free. We do not charge for collection, labour, dismantling or transport, and we will never ask you for payment, a deposit or your bank or card details. If anyone claiming to be from us asks you for money, please do not pay and contact us on +971 52 571 3525.

4. Who can donate

You must be at least 18 years old and either own the items you donate or have permission from the owner (for example a landlord, employer or family member) to give them away. You confirm that the items are not stolen, rented, financed, under a lease, or subject to any claim by another person.

5. Booking a pickup

You can book by WhatsApp, phone or the form on our website. Please send clear photos and an honest description of each item, your area, the floor and whether there is a lift. We will confirm what we can take and agree a pickup time with you.

We aim to collect on the same day wherever possible, but pickup times depend on our schedule, traffic, weather, your location and access. A confirmed time is a best estimate, not a guarantee, and we will let you know if we are running late.

6. Changes and cancellations

You can cancel or change a booking at any time at no cost. Please let us know as early as possible so we can offer the slot to another donor. We may also need to reschedule or cancel a pickup, for example because of vehicle, staff or safety issues, and will tell you as soon as we can.

7. Items we can and cannot accept

We accept furniture, working appliances, electronics and household items in usable, clean and safe condition. See What We Accept for details.

We cannot accept broken or unsafe furniture, stained or soiled mattresses, items with pests, mould or strong odours, built-in fixtures and fittings, or hazardous items such as paint, chemicals, gas cylinders, fuel, batteries that are leaking, or medical waste.

Our team may decline any item on arrival if it is different from the photos, unsafe to move, unhygienic, or cannot be reused. Declined items remain your responsibility.

8. Access and safety

You are responsible for making sure our team can reach the items safely, including arranging building permissions, gate passes, parking and service-lift bookings where needed. Please clear a path to the items and keep children and pets away during the pickup.

Our team may dismantle large items such as beds and wardrobes to move them safely. We will take reasonable care of your property, but we may refuse to move items where doing so would be unsafe for our team or your home, for example through narrow stairwells or balconies.

9. Personal belongings and data

Please empty all drawers, wardrobes, cabinets and appliances before we arrive. We are not responsible for money, documents, jewellery or other belongings left inside donated items.

Before donating phones, computers, TVs or other devices, please sign out of all accounts and delete your personal data. Once collected, we cannot guarantee that any data left on a device is removed.

10. Ownership after pickup

When our team collects an item, ownership passes to us and the donation is final. We decide how each item is used, passed on, recycled or disposed of. We cannot return items after collection, and we do not issue official donation receipts or valuations.

11. Liability

We take care when moving items, but used furniture can be fragile, and we are not responsible for wear, existing damage, or minor marks that occur when dismantling or moving donated items. We will take reasonable care to avoid damage to your home; if you believe we caused damage, please tell us within 24 hours of the pickup with photos so we can look into it.

To the extent permitted by UAE law, we are not liable for indirect losses, or for delays or cancellations caused by events outside our reasonable control.

12. Photos and messages

The photos you send us are used only to assess and arrange your pickup. By contacting us you agree that we may reply to you by WhatsApp, phone or SMS about your booking. We will not send you marketing messages unless you ask for them. See our Privacy Policy for how we handle your information.

13. Website use

The content on this website is for general information. We try to keep it accurate and up to date, but service areas, accepted items and pickup times can change. You may not copy or reuse our content, logo or images without permission, or use the website or our booking form for any unlawful purpose.

14. Changes to these terms

We may update these terms from time to time. The latest version will always be published on this page, and the version in place when you book applies to your pickup.

15. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

16. Contact us

Questions about these terms? Call or WhatsApp us on +971 52 571 3525.